Terms and Conditions

1. General provisions

These Terms and Conditions (hereinafter – the Terms) govern the use of the online store, as well as the conditions for purchasing, delivery, payment, returns, and the processing of personal data.

The owner and Seller of the online store is:

SIA VR Commerce
Registration No.: 40203725151
VAT No.: LV40203725151
Registered address: Mazā Nometņu iela 24-9, Riga, LV-1002, Latvia
Email: [email protected]

hereinafter referred to as the Seller.

A person who places an order in the online store is hereinafter referred to as the Buyer.

By placing an order in the online store, the Buyer confirms that they have read and agree to these Terms.

The distance contract between the Seller and the Buyer is deemed to have been concluded when the Buyer has placed an order and received an order confirmation by email.

2. Product information

Products offered in the online store are presented with descriptions and illustrative images.

Product images are for informational purposes, and the actual product may differ slightly in colour or details from what is shown in the images.

The Seller makes every reasonable effort to ensure that the information provided is accurate; however, technical errors or incomplete information may occasionally occur.

If an ordered product is unavailable, the Seller will inform the Buyer and offer:

  • an equivalent product;
  • an alternative solution; or
  • a full refund.

3. Prices and VAT

All prices in the online store are stated in euros (EUR).

All listed prices include VAT.

Delivery costs are not included in the product price and are shown during the checkout process.

The Seller reserves the right to change prices without prior notice.

4. Placing an order

To place an order, the Buyer must select the desired product and add it to the shopping cart.

During checkout, the Buyer must provide:

  • full name;
  • delivery address;
  • email address;
  • telephone number.

After placing the order, the Buyer will receive an order confirmation by email.

5. Payment procedure

The following payment methods may be available in the online store:

  • bank card;
  • online banking payment;
  • other payment service providers.

Order processing begins after payment has been received.

The invoice is issued electronically and is valid without a signature.

6. Delivery

The online store delivers goods within Latvia and to other European Union countries.

Delivery is provided by courier or parcel locker through logistics service providers.

Standard delivery times:

Latvia: 2–5 business days
European Union countries: 3–14 business days

Delivery costs are calculated during checkout based on the delivery address and selected delivery method.

Delivery times may be extended due to delays by logistics service providers, seasonal demand, or other circumstances beyond the Seller’s control.

7. Right of withdrawal

In accordance with European Union consumer protection regulations, the Buyer has the right to withdraw from the purchase within 14 calendar days without giving any reason.

The withdrawal period begins on the day the Buyer receives the goods.

To exercise the right of withdrawal, the Buyer must contact the Seller at:

[email protected]

After notifying the Seller of the withdrawal, the Buyer must return the goods to the Seller within 14 days.

More information is available in our Return Policy.

8. Refund

The Seller shall refund all payments made by the Buyer no later than 14 days from the date on which the Seller receives the Buyer’s notice of withdrawal.

The Seller may withhold the refund until the returned goods have been received or the Buyer provides proof that the goods have been sent back.

The refund will be made using the same payment method used by the Buyer for the original transaction, unless otherwise agreed.

9. Cases when the right of withdrawal cannot be used

The right of withdrawal cannot be exercised in the following cases:

  • if the product has been made to the Buyer’s individual specifications;
  • if the product is perishable or has a short shelf life;
  • if sealed goods have been opened and cannot be returned for health protection or hygiene reasons;
  • if sealed audio, video, or software packaging has been opened.

10. Processing of personal data

The Seller processes the Buyer’s personal data only to the extent necessary to process orders and ensure the operation of the online store.

Personal data may be used for:

  • order processing;
  • arranging delivery;
  • processing payments;
  • communication with the customer.

Personal data may be disclosed to third parties only to the extent necessary to fulfil the order, for example to delivery and payment service providers.

Personal data is processed in accordance with the European Union General Data Protection Regulation (GDPR):

Regulation (EU) 2016/679 – GDPR – EUR-Lex

If the Buyer believes that their personal data is being processed in violation of applicable legislation, they have the right to submit a complaint to the Data State Inspectorate of Latvia.

11. Dispute resolution

Disputes between the Buyer and the Seller shall first be resolved through mutual negotiations.

If the dispute cannot be resolved through negotiations, the Buyer may contact:

  • the Consumer Rights Protection Centre;
  • or use the European Union consumer rights information and dispute resolution resources.

Consumer Redress in the EU

In addition, consumers in the European Union may have access to alternative dispute resolution mechanisms (ADR), which help resolve disputes between consumers and traders without court proceedings.

12. Applicable law and jurisdiction

These Terms and any contract concluded between the Seller and the Buyer are governed by the laws and regulations of the Republic of Latvia.

Disputes between the Buyer and the Seller shall first be resolved through mutual negotiations. If the dispute cannot be resolved through negotiations, it shall be resolved in accordance with the laws and regulations of the Republic of Latvia.

If the Buyer is a consumer from another European Union Member State, they retain any mandatory consumer protection rights available under the laws of their country of residence.

13. Handling of complaints

If the Buyer believes that the purchased product does not conform to the contract or is defective, the Buyer has the right to submit a complaint to the Seller.

Complaints may be submitted by sending a notification to:

[email protected]

Complaints are reviewed within 15 business days from the date of receipt.

The Seller will inform the Buyer of the decision made and any possible solution.

14. Force majeure

The Seller shall not be liable for failure to perform or delays in the performance of its obligations caused by circumstances of force majeure, including but not limited to natural disasters, transport disruptions, strikes, decisions by public authorities, communication disruptions, or other extraordinary circumstances beyond the Seller’s control.

In such cases, the Seller will make every reasonable effort to resume the performance of its obligations as soon as possible.

15. Limitation of liability

The Seller shall not be liable for losses incurred by the Buyer as a result of using the online store where such losses arise from circumstances beyond the Seller’s control.

The Seller shall not be liable for technical problems, interruptions in the operation of the website, or delays caused by third-party service providers.

16. Changes to the Terms

The Seller reserves the right to amend these Terms and Conditions at any time by publishing an updated version on the online store website.

Orders placed by the Buyer shall be governed by the Terms and Conditions that were in force at the time the order was placed.